Networking of all 215 the phone House shops with headquarters shop staff support as a virtual team of agents nationwide customer communications of company is a new and exciting field of application for the ELSBETH communication center by itCampus: the phone House is facing a further improvement of its customer communications nationwide itCampus communication solution use. The company has ordered a comprehensive license package: 60 licenses of ELSBETH PredictiveDialer and of ELSBETH PowerContact. The approach is as simple as it is ingenious: as a central service at the headquarters in Munster, the ELSBETH technology is installed, but locally available. Temporarily low customer, there is in one of the shops nationwide 215 local staff can participate on the current outbound phone campaigns of the company. You have to register only via the Internet to the client and can install easily using the implemented technology Microsoft ClickOnce”immediately as a virtual team of agents start calling. ELSBETH in distributed structures: this approach is not new, but so far unique on this scale.
And it offers several advantages to the main at a glance: central service for virtual call center: optimal utilization of jobs with relatively low technological and administrative costs. Maximum data security: no agent comes to a complete record or even to an address list, it receives only the information that he needed to edit a campaign. Misuse is almost excluded. Use the right technologies of the market-leading provider of predictive dialers. After the ELSBETH communication center to the nationwide support of customer communication extensively since January 2009 has been tested by the phone House, it is since March as a central service in decentralized structures in use.
Eckart Diepenhorst, head of sales at the phone House shops: working time in the shops is used optimally by the ELSBETH communication solution from itCampus. We can offer customers of extra services, the efficiency enhance our communication with the customer and thus achieve a higher customer satisfaction.” About itCampus itCampus is an innovative software developer with international connections to science and research. founded in 1999 in Halle and Leipzig, the company has today its own offices in Germany, United Kingdom, of Switzerland, Italy, Austria and the Slovakia. itCampus offers its customers Europe-wide communications solutions, consulting and individual solutions in the areas of software development and software ergonomics. The intelligent telecommunications solutions named ELSBETH are among the core business. They are employed in call and contact centers and communications-intensive enterprises. Since April 1, 2009, the software AG as a majority shareholder of itCampus is involved. Software AG is the world’s largest independent provider of business infrastructure software., de