Taghardware & software

The Introduction

Because the business-alignment approaches advocated for years but largely ignore the quality aspect, also because there are so far no methodological concepts for this, they remain mostly ineffective and could not fulfill its promise. This does nothing to the urgent need for a closer link between business and IT service management which will be required in the future clearly vehemently by the departments but. Concepts of introduction of must in the future-oriented process plus quality-oriented to be: on the methods for the introduction or alteration of IT processes measured by ultimately destination in the IT service management. Richard Linklater understood the implications. The previous standard concepts are not sufficient in General, but they need a quality addition to IT methodically. Thus the conditions in the ITSM consultancy market change, because there was a very pronounced focus on ITIL concepts there largely, as solutions but no longer sufficient. The code management is becoming a critical success factor: companies are must devote the measurability of their IT services. Because only who systematically analyses the implementation of its individual quality, can get a clear picture of the quality conditions.

However IT organizations have joined so far difficult to introduce the necessary figures with consistent and consistent KPIs. Without such a tool a quality-oriented service reporting, nor a quality control of IT services is possible in the long term. ITSM is strategically cast to the IT quality management: the consequence can be derive that helps IT organizations not only occasionally must devote the qualitative requirements for their IT services, but develop a consistent quality strategy and must anchor in their self-understanding from these changes to be expected. Its core elements methodological concepts include the definition process quality requirements to include rich and also targeted training courses for the staff to implement appropriate instruments for quality control. Also a certification IT services as objective proof of quality to the customers and opinion-formers can include.

Java-BBQ – Cirquent Finds IT Grillmeister

The IT barbecue Championship in Frankfurt and Munich: teams of consultants, IT architects and developers show off their skills in a closer location. -To install first large Java betting grilling in Frankfurt and Munich – backbone-steaks are, spam piglet, BIOS vegetables etc. – moderate TV cookery pros Frank Oehler and Ralf Jakumeit, Cirquent presents – deadline: September 13, 2010 consultant can prevail even in unusual situations and so download Cirquent and television chefs Frank Oehler and Ralf Jaal ITFachleute process optimized grilling. On two Fridays in September will be grilled in Munich and Frankfurt for half a day with like-minded people to bet. Teams of consultants, IT architects and developers show off their skills because when the Scrum contest”the best menu in a closer location. Good opportunities to the talking shop and networks lure for dessert.

Among the participants, a genuine Weber Grill for the local disk will be drawn also. According to the motto of first-come, first-served”is the number of participants limited. Registration deadline is 13 September 2010 invited to the barbecue competition are IT consultants, IT architects and programmers who want to learn in a slightly different atmosphere about current IT topics and perspectives in Cirquent. Barbecue in teams can be relaxed networks and the entertainment value is always higher than in traditional introductory talks. Secured by the TV cooking professionals, Frank Oehler and Ralf Jakumeit teams in hot Sprint program your palate-compatible feeds. The Java BBQ should enable a networking among software specialists in loose environment”, explains Ansgar Kinkel, who is looking for two hundred new employees for Cirquent and want to come to the event with candidates in the interview. A lecture on new development languages such as Groovy and the drawing of a WeberGrills in the value of 500 euro among all registered participants completes the job and contact buffet.

COBOL Sp2 GUI Masks For COBOL Applications – Quickly, Easily And Accurately

COBOL sp2 by EasiRun Europe, a design and EntwicklerWerkzeug for COBOL programmers. Fast, easy and accurate masks and GUI build and integrate COBOL programs. With the COBOL sp2 product, the EasiRun Europe GmbH the COBOL programming is a design and development tool, with the character masks or graphical user interfaces (GUI) can be built and integrated quickly and easily into COBOL programs. Benefits * GUI development – without having to learn new languages (COBOL API) * COBOL BHI * platform-independent + Compilerunabhangig * automatically given client/server capability for Windows than Linux, UNIX, DEC VMS and iSeries Server * easy migration to other operating systems and platforms * all current Microsoft Windows operating systems are supported * Zeichenorientiert on UNIX and graphically on a Windows * support for ActiveX and OLE * email through SMTP * reduced maintenance + increased productivity details:../SP2.Flyer.pdf. Since a short time is the version 5 for sp2 and sp2 thin client available. You can look forward to a designer, with which the applications are designed more effectively. The lifting of the bounds of the data expected by many users, also is included in the new version and will considerably facilitate the work. Read details about the new features and enhancements over the previous version here:… Gerald Weissmann, MD addresses the importance of the matter here. Demo20-2_PC.pdf.

Austrian Contact

Also the Europe-wide Active itCampus technologies of business communications and contact center applications at the heart of the trade fair presence at IT ‘n’ T, international trade fair for information technology and telecommunications, will be represented. From 27 to 29 January 2009 itCampus Austria at the fairground in Vienna at the largest IT trade fair of in Austria presents itself. The focus is on the trade fair presence both innovative technologies in the field of business communication as also contact center applications for inbound and outbound requests. The Austrian subsidiary of the itGruppe is also the potential of new communication media in the field of view that can be tested at the booth also such as E-Mail response management, Internet self Services Web or video chat. Keep up on the field with thought-provoking pieces from David G. DeWalt. With itCampus to IT’nT backup now free cards: interested himself in the short term free cards to IT ‘n’ T provide.

More information and fair contact: itCampus Austria, Hannes Enz, phone + 43. 2236. 861 81 14 or E-Mail, Internet C + D, stand-no. For even more analysis, hear from Richard Linklater. C0918 about the itCampus group itCampus is an innovative software developer with international connections to science and research 27-January 29, 2009, Messeplatz 1, 1021 Vienna, Messe Wien, Hall. in 1999, the company is today founded in Halle and Leipzig, in Germany, United Kingdom, of Switzerland, Italy, Austria and the Slovakia with its own branches. The company offers its customers Europe-wide communications solutions, consulting and individual solutions in the areas of software development and software ergonomics. Is best known for ELSBETH itCampus especially with his intelligent IT / telecommunications solutions under the brand name. They are used in contact centers and communications-intensive enterprises.

Konica Minolta

Many typical ECM jobs can be simplify by about partially automate, for example, frequently recurring tasks in the collection, indexing, and archiving of document resources and users in the management of large document collections or archives to assist with the applets of the function bundle. windream BPM now with Web access the business-process-management software windream BPM now also a Web application provides users, with the business processes run on the Internet and manage. With windream BPM Web can users who already use windream BPM, also independent access by a stationary place of work on business processes and operations Edit. In addition to the Web application, the exhibition team of windream GmbH windream BPM will show the latest version of the business process management software. New version of MOSS integration solution the current windream integration into the Microsoft Office SharePoint Server (MOSS) provides users with a legally compliant storage of documents directly from the MOSS environment. All documents that are created or collected on the MOSS site, make sure to save in the windream ECM-system, edit, versioning if necessary and call again without loss of time. A new administration application of the so called Storage Manager in the MOSS solution has been integrated in this context. This storage manager system administrator can control the archiving processes and configure.

So, for example, the locations of the MOSS documents in windream can be individually set. Together with Konica Minolta that windream GmbH is this year together with its long-standing partner Konica Minolta at the CeBIT be represented. The exhibition program of the two producers most windream partner stand in Hall 3 represents the interaction between Konica Minolta MFPs and the ECM system windream in the foreground of the trade fair presentation. Of particular importance is the cooperation of both hard – and software systems of both partners. So it is possible that not only effectively on a Konica-Minolta system to digitize paper documents, but to index the documents in the same step and automatically in the ECM system windream to drop it.

Karl Software

“itCampus establishes cooperation with University of applied sciences Leipzig Oberseminar out student of media Informatics take advantage of practice-oriented teaching with the beginning of the summer semester 2009 starts at the Department of mathematics, Informatics, and natural sciences the HTWK Leipzig the upper seminar software ergonomics and eBusiness”. The course is as practice partners: The itCampus software – and Systemhaus GmbH. organized by Prof. Dr. Michael Frank (HTWK Leipzig, FbIMN) together with the Department of itCampus software ergonomics and design. Diploma and master’s students develop in particular practical issues of software development and optimization in the context of software ergonomics of Web applications. The close interaction between science and industry is integral to the philosophy of itCampus’, explains Maik Szmatulewicz, design of head of and communication.

“We appreciate the cooperation with the HTWK Leipzig and are sure that both students as itCampus also will benefit.” Specifically by the students in the form of itCampus puts the issues, by Lectures will be elaborated. “” These include such as design rules for dealing with audio signals”form of the digital product placement”or senior citizens when dealing with Web applications”. It is also planned that students given the opportunity to continue rendering certain topics in the form of theses. The seminar participants and attendees have the chance to develop very realistic current research questions, in this form of cooperation emphasizes the HTWK Leipzig. “ItCampus is also the practical benefits in the Center in addition to the promotion of young scientists: we hope to see concrete evidence of our development work”, so Maik Szmatulewicz. Background: to harness science practically has itCampus tradition.

in 1999 a spin-off founded the University of Leipzig and the Martin-Luther-University Halle-Wittenberg, itCampus has until today have close links to leading research institutes and universities. Software AG is also convinced this research competence: the second largest Software companies in Germany is as of 1 April 2009 majority shareholder at itCampus. We invest in minds and knowledge”, says Karl-Heinz Streibich, CEO of software AG, to the commitment of the company in Central Germany. “” Current research focus: itCampus in the project developed in co-operation with the Martin-Luther-University Halle-Wittenberg and the IFU Hall CoachOST “a coaching software for the optimization of speaking expression characteristics in telecommunications by using latest technologies of emotion detection, as well as with Endotelligent” a software database-based quality control in Arthroplasty. Together with the University of Leipzig, Cepheus itCampus works in the project”on a framework for the automatic generation of web-based user interfaces from declarative descriptions. And together with the TU Darmstadt, a software to semantik – and behavior-based interview support in customer service is the University of Kassel, the CAS Software AG and TEMIS Germany GmbH. In addition supports itCampus students in its Bachelor’s degree – master’s theses, and promotions. So Dr. Andreas Lassmann graduated example CEO 2008 on the subject of collaborative browsing for Internet-based service and support processes”. Currently, itCampus supervised three PhD students and more than ten diploma or master thesis.

ELSBETH PredictiveDialer

Networking of all 215 the phone House shops with headquarters shop staff support as a virtual team of agents nationwide customer communications of company is a new and exciting field of application for the ELSBETH communication center by itCampus: the phone House is facing a further improvement of its customer communications nationwide itCampus communication solution use. The company has ordered a comprehensive license package: 60 licenses of ELSBETH PredictiveDialer and of ELSBETH PowerContact. The approach is as simple as it is ingenious: as a central service at the headquarters in Munster, the ELSBETH technology is installed, but locally available. Temporarily low customer, there is in one of the shops nationwide 215 local staff can participate on the current outbound phone campaigns of the company. You have to register only via the Internet to the client and can install easily using the implemented technology Microsoft ClickOnce”immediately as a virtual team of agents start calling. ELSBETH in distributed structures: this approach is not new, but so far unique on this scale.

And it offers several advantages to the main at a glance: central service for virtual call center: optimal utilization of jobs with relatively low technological and administrative costs. Maximum data security: no agent comes to a complete record or even to an address list, it receives only the information that he needed to edit a campaign. Misuse is almost excluded. Use the right technologies of the market-leading provider of predictive dialers. After the ELSBETH communication center to the nationwide support of customer communication extensively since January 2009 has been tested by the phone House, it is since March as a central service in decentralized structures in use.

Eckart Diepenhorst, head of sales at the phone House shops: working time in the shops is used optimally by the ELSBETH communication solution from itCampus. We can offer customers of extra services, the efficiency enhance our communication with the customer and thus achieve a higher customer satisfaction.” About itCampus itCampus is an innovative software developer with international connections to science and research. founded in 1999 in Halle and Leipzig, the company has today its own offices in Germany, United Kingdom, of Switzerland, Italy, Austria and the Slovakia. itCampus offers its customers Europe-wide communications solutions, consulting and individual solutions in the areas of software development and software ergonomics. The intelligent telecommunications solutions named ELSBETH are among the core business. They are employed in call and contact centers and communications-intensive enterprises. Since April 1, 2009, the software AG as a majority shareholder of itCampus is involved. Software AG is the world’s largest independent provider of business infrastructure software., de

AG Software AG

The company plans an increase in the number of employees at itCampus to 25 percent for 2010 – Software AG acquires the remaining 49 percent of the shares of itCampus Leipzig/Darmstadt, may 28, 2010 – Software AG today announced the expansion of their subsidiary itCampus, a research and development company based in Leipzig. For 2010, the company plans the setting of another fifteen research specialists. In addition the software AG has taken over the company completely after she already had itCampus purchased 51 percent of the shares in April 2009. We consider itCampus innovation blacksmith”, explained Peter Asissh pick, product Board of software AG. Much of the technology developed here, incorporated into our product portfolio. We want to expand the site and make use of the excellent innovative knowledge of graduates in Leipzig and Halle.”itCampus was founded in 1999 by Prof. Wolfgang Lassmann against the background of the growing demand for high-tech know-how.

He recognized the need, here leading Heads to train in Germany and to keep these young elite in the country. I can look back with a certain pride on our successful efforts, to build software knowledge leading to Leipzig-Halle and to develop ground-breaking technologies”, he explained. “As part of the software AG Group we now have the certainty that itCampus with the necessary financial strength continues to grow can and the developed software technology will have access to the world market.” “Our joining of itCampus is a strong sign of Saxony as a location for software development and investing in heads and knowledge. itCampus has still close links with leading universities and research institutions. Think-tank our development capacity will strengthen itCampus.” Karl-Heinz Streibich, CEO of software AG. itCampus Software AG will act despite the full acquisition by the independently. The operations are still led by Dr. Andreas Lassmann and Tobias Schmidt. About software AG Software AG is the world leader in the field of business process excellence.

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