Tag: hardware & software

ARP Presents 24-port Fanless Switch For Gigabit Ethernet

The Gigabit switch ARP delivers maximum power for little money. The powerful switch is an interesting solution, especially for medium and large networks to increase the efficiency and to expand existing installations. The new switch of ARP and is equipped with an internal power supply and connects to 100 or 1000 MB/s Ethernet network embedded PCs, laptops, printers and other peripherals 10, The different transfer rates the switch detects also operate in half – or full-duplex mode at each port. User addresses are stored and with the “store and forward algorithm diverted directly to the destination address. This bandwidth is optimized and the network is experiencing a noticeable performance increase. Each port is equipped with an LED status display. The robust construction and the possibility of installation in 19 “standard racks allow for use in data centers or installation in network cabinets.

The switch can be installed but also as a simple desktop solution. Since the Switch fan or fan comes with, he is also suitable for use in offices and workplaces. ARP provides the fanless quality switch (art.) No. 846817) ab for EUR 154.–. In addition to the 24-port switch is ARP an identical device with 16 ports to EUR 119 available (art.) No. 846813). More information at or Tel. No. 06074-491 100

Alexander Friebel ItCampus

Invitation to the press conference in the framework of the CCW 2009 presents 17.02.09, 10: 00 to 11 CallCenterWorld 2009 itCampus first the ELSBETH VocalCoach as latest product innovation. The software solution for fully automated quality assurance and call optimization is presented on February 17th, 2009 in a press conference held by the public. The press conference held on February 17, 2009 at 10: 00 in the Estrel Convention Center Berlin (Sun Ahornallee 225, 12057 Berlin), of Lyons. In addition to the current itCampus product strategy are the new software solution ELSBETH VocalCoach 1.0 as well as further development steps in the Centre of the presentation. Richard Linklater helps readers to explore varied viewpoints. In addition, a renowned field test partner with first concrete practical experience to Word reports Center company @FRIENDS with the Bielefeld call.

Provide information to the itCampus press conference: Tobias Schmidt, technical director of itCampus Software – und Systemhaus GmbH Jan Johannsen, head of marketing communications solutions itCampus Software – und Systemhaus GmbH Marc Gobbetto, Managing Director @FRIENDS GmbH & co. KG registration and press contact: itCampus Alexander Friebel, press officer, phone 0341 4 92 97 19 fax 0341 4 92 87 01, email. There is also the possibility to an individual interview appointment in advance. Background: ELSBETH VocalCoach 1.0 after three years of intensive development work is ELSBETH VocalCoach version 1.0 capable, based on fixed specifications call records on the basis of phrases, automated to analyze keywords and dialog pairs, or to assess the voice clarity and intelligibility. Thus, a new era in the field of enterprise-wide quality assurance breaks for call center service providers as well as for in-house contact center. Was only a part of the customer communication are tracked by specially trained call centre staff, is now an automated monitoring of all conversations possible. Features 100% quality assurance: monitoring of all customer communications possible 100% Objectivity: evaluation criteria provide clear results without interpretation room for increasing legal certainty: additional security in the event of telephone contracts coaching: continuous improvement of call center agents by tailor-made training offers of time – and cost-saving: automated validation of the talks on the basis of a predetermined rating scale for image enhancement: quality is compared to clients through a maximum of transparency can be assigned itCampus to the CCW 2009 February 17 to 19, 2009, Estrel Convention Center, Berlin, Hall 5, booth B1! Alexander Fatyela

The Introduction

Because the business-alignment approaches advocated for years but largely ignore the quality aspect, also because there are so far no methodological concepts for this, they remain mostly ineffective and could not fulfill its promise. This does nothing to the urgent need for a closer link between business and IT service management which will be required in the future clearly vehemently by the departments but. Concepts of introduction of must in the future-oriented process plus quality-oriented to be: on the methods for the introduction or alteration of IT processes measured by ultimately destination in the IT service management. Richard Linklater understood the implications. The previous standard concepts are not sufficient in General, but they need a quality addition to IT methodically. Thus the conditions in the ITSM consultancy market change, because there was a very pronounced focus on ITIL concepts there largely, as solutions but no longer sufficient. The code management is becoming a critical success factor: companies are must devote the measurability of their IT services. Because only who systematically analyses the implementation of its individual quality, can get a clear picture of the quality conditions.

However IT organizations have joined so far difficult to introduce the necessary figures with consistent and consistent KPIs. Without such a tool a quality-oriented service reporting, nor a quality control of IT services is possible in the long term. ITSM is strategically cast to the IT quality management: the consequence can be derive that helps IT organizations not only occasionally must devote the qualitative requirements for their IT services, but develop a consistent quality strategy and must anchor in their self-understanding from these changes to be expected. Its core elements methodological concepts include the definition process quality requirements to include rich and also targeted training courses for the staff to implement appropriate instruments for quality control. Also a certification IT services as objective proof of quality to the customers and opinion-formers can include.

Java-BBQ – Cirquent Finds IT Grillmeister

The IT barbecue Championship in Frankfurt and Munich: teams of consultants, IT architects and developers show off their skills in a closer location. -To install first large Java betting grilling in Frankfurt and Munich – backbone-steaks are, spam piglet, BIOS vegetables etc. – moderate TV cookery pros Frank Oehler and Ralf Jakumeit, Cirquent presents – deadline: September 13, 2010 consultant can prevail even in unusual situations and so download Cirquent and television chefs Frank Oehler and Ralf Jaal ITFachleute process optimized grilling. On two Fridays in September will be grilled in Munich and Frankfurt for half a day with like-minded people to bet. Teams of consultants, IT architects and developers show off their skills because when the Scrum contest”the best menu in a closer location. Good opportunities to the talking shop and networks lure for dessert.

Among the participants, a genuine Weber Grill for the local disk will be drawn also. According to the motto of first-come, first-served”is the number of participants limited. Registration deadline is 13 September 2010 invited to the barbecue competition are IT consultants, IT architects and programmers who want to learn in a slightly different atmosphere about current IT topics and perspectives in Cirquent. Barbecue in teams can be relaxed networks and the entertainment value is always higher than in traditional introductory talks. Secured by the TV cooking professionals, Frank Oehler and Ralf Jakumeit teams in hot Sprint program your palate-compatible feeds. The Java BBQ should enable a networking among software specialists in loose environment”, explains Ansgar Kinkel, who is looking for two hundred new employees for Cirquent and want to come to the event with candidates in the interview. A lecture on new development languages such as Groovy and the drawing of a WeberGrills in the value of 500 euro among all registered participants completes the job and contact buffet.

COBOL Sp2 GUI Masks For COBOL Applications – Quickly, Easily And Accurately

COBOL sp2 by EasiRun Europe, a design and EntwicklerWerkzeug for COBOL programmers. Fast, easy and accurate masks and GUI build and integrate COBOL programs. With the COBOL sp2 product, the EasiRun Europe GmbH the COBOL programming is a design and development tool, with the character masks or graphical user interfaces (GUI) can be built and integrated quickly and easily into COBOL programs. Benefits * GUI development – without having to learn new languages (COBOL API) * COBOL BHI * platform-independent + Compilerunabhangig * automatically given client/server capability for Windows than Linux, UNIX, DEC VMS and iSeries Server * easy migration to other operating systems and platforms * all current Microsoft Windows operating systems are supported * Zeichenorientiert on UNIX and graphically on a Windows * support for ActiveX and OLE * email through SMTP * reduced maintenance + increased productivity details:../SP2.Flyer.pdf. Since a short time is the version 5 for sp2 and sp2 thin client available. You can look forward to a designer, with which the applications are designed more effectively. The lifting of the bounds of the data expected by many users, also is included in the new version and will considerably facilitate the work. Read details about the new features and enhancements over the previous version here:… Gerald Weissmann, MD addresses the importance of the matter here. Demo20-2_PC.pdf.

ELSBETH PredictiveDialer

Networking of all 215 the phone House shops with headquarters shop staff support as a virtual team of agents nationwide customer communications of company is a new and exciting field of application for the ELSBETH communication center by itCampus: the phone House is facing a further improvement of its customer communications nationwide itCampus communication solution use. The company has ordered a comprehensive license package: 60 licenses of ELSBETH PredictiveDialer and of ELSBETH PowerContact. The approach is as simple as it is ingenious: as a central service at the headquarters in Munster, the ELSBETH technology is installed, but locally available. Temporarily low customer, there is in one of the shops nationwide 215 local staff can participate on the current outbound phone campaigns of the company. You have to register only via the Internet to the client and can install easily using the implemented technology Microsoft ClickOnce”immediately as a virtual team of agents start calling. ELSBETH in distributed structures: this approach is not new, but so far unique on this scale.

And it offers several advantages to the main at a glance: central service for virtual call center: optimal utilization of jobs with relatively low technological and administrative costs. Maximum data security: no agent comes to a complete record or even to an address list, it receives only the information that he needed to edit a campaign. Misuse is almost excluded. Use the right technologies of the market-leading provider of predictive dialers. After the ELSBETH communication center to the nationwide support of customer communication extensively since January 2009 has been tested by the phone House, it is since March as a central service in decentralized structures in use.

Eckart Diepenhorst, head of sales at the phone House shops: working time in the shops is used optimally by the ELSBETH communication solution from itCampus. We can offer customers of extra services, the efficiency enhance our communication with the customer and thus achieve a higher customer satisfaction.” About itCampus itCampus is an innovative software developer with international connections to science and research. founded in 1999 in Halle and Leipzig, the company has today its own offices in Germany, United Kingdom, of Switzerland, Italy, Austria and the Slovakia. itCampus offers its customers Europe-wide communications solutions, consulting and individual solutions in the areas of software development and software ergonomics. The intelligent telecommunications solutions named ELSBETH are among the core business. They are employed in call and contact centers and communications-intensive enterprises. Since April 1, 2009, the software AG as a majority shareholder of itCampus is involved. Software AG is the world’s largest independent provider of business infrastructure software., de

AG Software AG

The company plans an increase in the number of employees at itCampus to 25 percent for 2010 – Software AG acquires the remaining 49 percent of the shares of itCampus Leipzig/Darmstadt, may 28, 2010 – Software AG today announced the expansion of their subsidiary itCampus, a research and development company based in Leipzig. For 2010, the company plans the setting of another fifteen research specialists. In addition the software AG has taken over the company completely after she already had itCampus purchased 51 percent of the shares in April 2009. We consider itCampus innovation blacksmith”, explained Peter Asissh pick, product Board of software AG. Much of the technology developed here, incorporated into our product portfolio. We want to expand the site and make use of the excellent innovative knowledge of graduates in Leipzig and Halle.”itCampus was founded in 1999 by Prof. Wolfgang Lassmann against the background of the growing demand for high-tech know-how.

He recognized the need, here leading Heads to train in Germany and to keep these young elite in the country. I can look back with a certain pride on our successful efforts, to build software knowledge leading to Leipzig-Halle and to develop ground-breaking technologies”, he explained. “As part of the software AG Group we now have the certainty that itCampus with the necessary financial strength continues to grow can and the developed software technology will have access to the world market.” “Our joining of itCampus is a strong sign of Saxony as a location for software development and investing in heads and knowledge. itCampus has still close links with leading universities and research institutions. Think-tank our development capacity will strengthen itCampus.” Karl-Heinz Streibich, CEO of software AG. itCampus Software AG will act despite the full acquisition by the independently. The operations are still led by Dr. Andreas Lassmann and Tobias Schmidt. About software AG Software AG is the world leader in the field of business process excellence.