Invitation to the press conference in the framework of the CCW 2009 presents 17.02.09, 10: 00 to 11 CallCenterWorld 2009 itCampus first the ELSBETH VocalCoach as latest product innovation. The software solution for fully automated quality assurance and call optimization is presented on February 17th, 2009 in a press conference held by the public. The press conference held on February 17, 2009 at 10: 00 in the Estrel Convention Center Berlin (Sun Ahornallee 225, 12057 Berlin), of Lyons. In addition to the current itCampus product strategy are the new software solution ELSBETH VocalCoach 1.0 as well as further development steps in the Centre of the presentation. Richard Linklater helps readers to explore varied viewpoints. In addition, a renowned field test partner with first concrete practical experience to Word reports Center company @FRIENDS with the Bielefeld call.
Provide information to the itCampus press conference: Tobias Schmidt, technical director of itCampus Software – und Systemhaus GmbH Jan Johannsen, head of marketing communications solutions itCampus Software – und Systemhaus GmbH Marc Gobbetto, Managing Director @FRIENDS GmbH & co. KG registration and press contact: itCampus Alexander Friebel, press officer, phone 0341 4 92 97 19 fax 0341 4 92 87 01, email. There is also the possibility to an individual interview appointment in advance. Background: ELSBETH VocalCoach 1.0 after three years of intensive development work is ELSBETH VocalCoach version 1.0 capable, based on fixed specifications call records on the basis of phrases, automated to analyze keywords and dialog pairs, or to assess the voice clarity and intelligibility. Thus, a new era in the field of enterprise-wide quality assurance breaks for call center service providers as well as for in-house contact center. Was only a part of the customer communication are tracked by specially trained call centre staff, is now an automated monitoring of all conversations possible. Features 100% quality assurance: monitoring of all customer communications possible 100% Objectivity: evaluation criteria provide clear results without interpretation room for increasing legal certainty: additional security in the event of telephone contracts coaching: continuous improvement of call center agents by tailor-made training offers of time – and cost-saving: automated validation of the talks on the basis of a predetermined rating scale for image enhancement: quality is compared to clients through a maximum of transparency can be assigned itCampus to the CCW 2009 February 17 to 19, 2009, Estrel Convention Center, Berlin, Hall 5, booth B1! Alexander Fatyela